Customer:  First Indiana Bank is a full-service financial institution offering comprehensive financial solutions to individuals and businesses. It is the largest locally owned bank headquartered in Indianapolis with banking locations throughout Central Indiana.

Application:  First Indiana identified potential benefits of document imaging technology as the bank continued to grow and bank associate needs to access and review documents increased.  Efficient and secure access to documents was required for First Indiana to meet its commitment to high quality customer service and provide for growth.

ROI Assessment:  A consistent challenge to a decision for full backscanning of several million documents maintained by First Indiana for its business operations was to justify the significant initial financial expense for scanning, which includes document preparation, scanning, indexing and quality control processes.  First Indiana conducted a comprehensive assessment of document imaging’s costs based on document volumes.  The assessment also identified benefits, which included secure and efficient access to documents by authorized associates through First Indiana’s existing technology infrastructure, while eliminating the requirement and related expense of accessing original documents.  The assessment confirmed that efficient access to First Indiana documents by its associates was essential to effective business operations.  Efficiencies which would result from document imaging implementation significantly exceeded the financial costs while improving First Indiana’s ability to serve its customers.

Partner Selection:  Following a review of several document imaging vendors, First Indiana selected Cintas.  Cintaswas selected to provide document imaging services to First Indiana based on Cintas’s experience with the banking industry, strong information security policies & systems, local presence in the Indianapolis market area and overall costs. 

Project Size:  During the past year, Cintas has imaged 4.5 million First Indiana documents.

System Utilization:  InfoPort™, Cintas’s web-hosted document management solution, is actively used by First Indiana associates every day as part of its business operations and to serve its customers.

Summation:  First Indiana is pleased with its relationship with Cintas and looks forward to continuing a successful relationship in the future.